Shipping Policy
Shuk Fong Limited ships women's shoes to the destinations available at checkout on ridingbootsbnac.com. Every order is packed and dispatched from the fulfillment facility after payment is confirmed and verified. Orders submitted on ridingbootsbnac.com enter processing only after payment authorization completes.
Order Processing
Processing begins after payment confirmation. Customers receive a confirmation message at the email address provided during checkout. Tracking information is released once the carrier scans the parcel. Customers must confirm that the delivery address is accurate and complete before placing the order. Shuk Fong Limited is not responsible for delays caused by incorrect or incomplete addresses supplied by the customer.
Delivery Timelines
Delivery timelines depend on the destination and the carrier assigned to the shipment. Standard delivery periods apply to every order, and delivery occurs within the timeframe communicated by the carrier at dispatch. Remote destinations require additional transit time. Shuk Fong Limited does not guarantee delivery on a specific calendar day. Customers monitor shipment progress with the tracking number issued at dispatch.
Shipping Charges
Shipping charges are calculated at checkout and displayed before payment is submitted. Shipping charges are non-refundable unless the delivered item is damaged or defective and the claim is approved under the damaged goods policy stated below. Duties and taxes imposed by the destination authority are the responsibility of the customer.
Returns and Refunds Policy
Shuk Fong Limited operates a strict 14-day no-reason refund policy on eligible women's shoes. The 14-day period begins on the date the customer receives the shipment. Customers may request a refund within this period without providing a reason.
Return Conditions
Items must be unused and in original packaging. Items must be returned with all original tags, shoe boxes, and accessories delivered with the shipment. Footwear showing signs of wear, outdoor use, or damage occurring after delivery is not eligible for a refund. Shuk Fong Limited inspects every returned item and determines eligibility from the condition of the item received.
Return Shipping Costs
The buyer completely bears the return shipping costs. Shuk Fong Limited does not reimburse, prepay, or offset return shipping charges. Return shipping costs are paid directly by the customer to the carrier selected by the customer. Customers must retain the return tracking number and the shipping receipt until the refund is completed.
Return Process
Customers complete a return by following these steps:
Step 1: Contact Shuk Fong Limited at [email protected] within 14 days of receiving the shipment and request a return authorization.
Step 2: Provide the order number, the item description, and the reason for the return in that message.
Step 3: Receive the return authorization and the return instructions from Shuk Fong Limited.
Step 4: Pack the item securely in its original packaging with all tags attached.
Step 5: Ship the parcel to the designated return destination. The recipient must be Shuk Fong Limited, the contact phone is +852 6122 0063, and the specific return address is 18/F, The Centrium, 60 Wyndham Street, Central.
Step 6: Send the tracking number to [email protected] after dispatch.
Step 7: Wait for the inspection result and the refund confirmation from Shuk Fong Limited.
Parcels arriving without a return authorization are refused.
Refund Processing Times
Refund arrival time is at least 14 days. The refund period begins when Shuk Fong Limited receives the returned item and completes inspection. The refund is issued to the original payment method used at checkout. Banks and payment providers require additional time to display the credit on the customer's statement. Every customer must allow at least 14 days for the refund to arrive after approval.
PayPal Refunds
PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Customers who paid with PayPal must allow up to 30 days for the refund to appear in the PayPal account where local regulations impose that longer period. Shuk Fong Limited issues the refund instruction within the applicable period, and completion of the PayPal refund depends on the customer's region and the requirements of local law.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after the 7-day period are not accepted. Customers photograph the item, the packaging, and the shipping label, then send those photographs to [email protected] together with the order number. Shuk Fong Limited reviews each claim and provides instructions for replacement or refund. Customers do not return damaged items before receiving instructions.
Non-Returnable Items
Items that fail the return conditions are not returnable. Items returned without authorization, items returned after the 14-day period, and items damaged through improper return packing are not eligible for a refund. Items must be unused and in original packaging to qualify for a refund.
Order Cancellation
Customers request cancellation before dispatch by sending the order number to [email protected]. Once the order is dispatched, the return policy applies to the shipment.
Contact Information
Questions about shipping and returns are directed to Shuk Fong Limited. The company email address is [email protected]. The contact phone is +852 6122 0063. The mailing address is 18/F, The Centrium, 60 Wyndham Street, Central. The website is ridingbootsbnac.com.